Call Tracer
Overview
Achieve higher customer service quality faster
When understanding details on what is causing disruption of a service or degradation of service quality, our Call Tracer tool is offering easy insights of events across all protocols and offering automatic correlation per subscriber.
A modern clutter free troubleshooting environment is offered and up to 10x faster root cause identification. The tool comes with a built notebook for root cause documentation and collaboration with other Call Tracer Tool users.
Your Benefits
10x faster insights
due to correlation engine as well as easier and clutter free troubleshooting / root cause analysis
Designed for telco networks
Developed by telco engineers with in-depth technical knowledge to ease the work of network engineers
Cross-domains
All 4G (EPC), 5GC and IMS protocols are supported
More precise
Drill down to every single protocol and attribute possible
Plug & play
No customization required, just import data to conduct root cause analysis
Overview of message plot
Message flow analysis - grouped by logical NF
Speech quality KPIs dashboard - from RTCP
Detailed frame analysis with protocol details, request / response pairing and intuitive filter capabilities
Features
Correlation engine
Automatic correlation per subscriber across all protocols and domains (4G/5G and IMS)
Events overview
Message events sequence overview across all protocols in one plot graph
Automatic groupings
Automatic logical grouping of NE/NF in a message flow for easier and clutter free troubleshooting
Error highlighting
Highlighting protocol errors and message sequences leading to an issue
Visual analysis combined with various filters
Visual message flow analysis with variety of intuitive filter options. Dedicated filters and automatic colored highlighting of errors pathway for fast error identification
Protocol-specific KPIs
In addition to call flow flows insights, our tool is offering KPIs per protocol and logical 3GPP interface including 5GC
Speech-quality KPIs
Speech quality KPIs from RTP and RTCP protocols – such as MOS, Speech Mutes and One-Way-Audio
Pre-selected attributes
Expert pre-selection of most relevant Protocols attributes for each message, full view of all attributes available with one click drill-down
Drill-down
Drill down to every single protocol and attribute
Supported formats
pcap or pcapng formats supported
Our Call Tracer tool brings you more than 10x faster to root cause than any other tool.